At Visual Scene Entertainment, we prioritize delivering high-quality services to meet and exceed your expectations. However, we understand that situations may arise where refunds are necessary. This Refund Policy outlines the circumstances and process for requesting refunds for the services we provide.

 

1. General Refund Terms

 

Refunds will be considered under the following circumstances:

•Service Not Delivered: If the agreed-upon service is not initiated or delivered within the specified time frame due to an error on our part.

•Service Deficiency: If the delivered service significantly deviates from the agreed scope or quality, and attempts to resolve the issue are unsuccessful.

•Technical Errors: If technical issues caused by our team prevent the service from being completed effectively.

 

Refunds will not be granted for:

•Completed services where the deliverables meet the agreed specifications.

•Change of mind after the service has commenced.

•Delays or issues caused by client-side factors, such as failure to provide necessary materials, approvals, or responses.

 

2. Service-Specific Refund Conditions

 

Digital Content Development & Management

•Refunds will only be considered if content development has not started.

•Once ideation or execution has commenced, refunds are not applicable.

 

Audio and Music Production

•Refunds are available for projects that have not moved into production.

•Partially completed projects are eligible for partial refunds based on the work completed.

 

Digital Marketing, SEO, and Social Media Management

•Refunds are not applicable for services already delivered, such as ad campaigns, analytics reports, or social media posts.

•Cancellation requests must be submitted at least 30 days before the start of a new campaign.

 

Graphics Design

•Refunds are not available once the design process has begun.

•Revisions are provided as per the agreed scope to address any concerns.

 

YouTube Channel and Facebook Page Management

•Refunds are not available for services rendered (e.g., uploaded content, analytics, or management tasks).

•For ongoing subscriptions, cancellations must be made 30 days in advance.

 

Facebook Rights Management & Music Distribution

•Refunds are not provided once the rights management process or distribution has commenced.

 

3. Refund Request Process

 

To request a refund, please follow these steps:

1.Contact Us: Send an email to visualsceneent@gmail.com or call +8801683833900, +13073939894, +971508336917 with the following details:

•Service purchased

•Date of purchase

•Reason for requesting a refund

2.Review Process: We will review your request within 7 to 14 business day and notify you of the decision.

3.Resolution: If approved, the refund will be processed within 5 to 10 business days, and funds will be returned via the original payment method. The exact time can depend on:

Payment method:

Credit/Debit Cards: 5–7 business days for the refund to reflect in your account.

Bank Transfers: 7–10 business days.

Digital Wallets (e.g., PayPal, Stripe): 3–5 business days.

 

4. Cancellation Policy

 

•Cancellations must be requested before the project or service delivery begins.

•Ongoing or subscription-based services require cancellation at least 7 to 30 days before the next billing cycle to avoid charges. However, the notice period can vary depending on the service type:

Shorter subscriptions (e.g., monthly): Require 7 to 14 days’ notice.

Longer subscriptions (e.g., annual or quarterly): Require at least 30 days.

 

5. No Refund for Client-Side Delays or Issues

 

Refunds will not be granted for delays, missed deadlines, or incomplete deliverables caused by:

•Failure to provide required information, materials, or approvals in a timely manner.

•Changes in project scope or objectives after the service has begun.

 

6. Dispute Resolution

 

We are committed to resolving disputes amicably. If you are dissatisfied with our services, please reach out to us to discuss your concerns before requesting a refund.

 

7. Contact Us

 

If you have any questions about this Refund Policy, please contact us:

•Email: visualsceneent@gmail.com

•Phone: +8801683833900, +13073939894, +971508336917

 

Visual Scene Entertainment reserves the right to update this Refund Policy as needed. Any changes will be communicated on our website with an updated effective date.